Well Pump Repair in Gainesville and Across North Florida: 3rd-Generation Family Service
FL Water Well Contractor License #5016 · FGWA · NGWA · NCFWA Member · Google 5.0 Rated · Wisetack Financing
Perry-Pump Repair Service is a family-owned well pump shop based in Gainesville, serving 17 communities across Alachua, Union, Bradford, Columbia, Suwannee, Putnam, Clay, Baker, and Gilchrist counties, from Lake Butler and Starke to Newberry, Lake City, Williston, and rural homesteads where private wells are the only water source. Owner-operator Eric Perry is a 3rd-generation water well specialist; the Perry family has been working North Florida wells for more than 50 years.
Most customers find us the same way: "I woke up this morning and have no water." We answer the call, walk through the diagnostic, and schedule the visit. There is no service call fee, no diagnostic fee on routine residential work, and we put the warranty in writing on the invoice, parts, and labor before you sign anything. Pressure systems and most residential submersibles carry a 5-year parts-and-labor warranty.
Whatever your situation, sudden no-water emergency, pressure tank short-cycling, irrigation pump down before the next ag pull, or a pre-purchase real estate inspection, one call to (352) 474-7142 connects you directly to Eric or the office. We are licensed by the State of Florida (Water Well Contractor #5016), and we are members of the Florida Ground Water Association, National Ground Water Association, and the North Central Florida Water Association.
FL License #5016
Fully state-licensed Water Well Contractor, public registry.
Google 5.0 Rated
Verified Google reviews from real Gainesville-area customers.
3rd-Generation Family Trade
50+ years of Perry family well work, with Eric as owner-operator since college.
Wisetack Financing
Minutes to apply, no hidden fees, real terms before you sign.
5-Year Parts + Labor Warranty
Pressure Package + most residential submersibles. Always in writing on the invoice.
17 North Florida Cities
Gainesville HQ + 17 communities across 9 North Florida counties.
Call (352) 474-7142 → reaches Eric or the office directly during business hours
Why North Central Florida Calls Perry First
Here is what we lead with, and every bit of it is verifiable: what we post about our credentials, what we put in writing on the invoice, and which brands we install. The six credentials below are the ones we lead with, all of which are verifiable.
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Florida License #5016. Listed in the FDEP public registry, verifiable in 30 seconds.
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Florida, National, and North Central Florida ground water associations, all three.
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Grundfos, Franklin Electric, Flint & Walling, Clack water treatment, Stenner pumps.
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On Pressure Package and most residential submersibles. In writing, every install.
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On routine residential calls. Pricing built on the invoice, not at the doorstep.
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Three generations of Perry family well work. Wells have supported the family for 50+ years.
Symptoms and Failures We Diagnose Across the Service Area
If you are reading this, something about your water is not right. The list below covers the symptoms and component failures we see most often across our 17-city footprint. It is not exhaustive, but if any of these sound like your situation, the diagnosis on the phone is usually close enough to put a plan in motion before we arrive.
No water at all: "I turned the tap on, and nothing happened."
Pressure problems: "My water's there, but it's wrong."
Component-level failures we replace regularly
Strange noises, smells, and stains
Real estate and code concerns
Eric Perry —3rd-Generation Water Well Specialist
The Perry family has worked North Florida wells across three generations. Eric's grandfather started in the trade decades ago, and after an accident pushed his grandfather out of the industry, Eric's uncle later picked the trade back up. Well work has supported the Perry family ever since. Eric grew up on well sites off and on as a kid, joined the trade professionally after graduating college, and has been an owner-operator for approximately 13 to 14 years.
What Actually Happens When You Schedule Perry-Pump
We try to make the first 30 seconds of the call do as much diagnostic work as the first 30 minutes on site. Here is the path most customers walk:
Phone diagnostic on the call
Call (352) 474-7142: Eric or the office answers Mon. - Fri. 8 AM - 5 PM. Three or four questions (water at all? sudden loss? unusual noises? tripped breaker?) are usually enough to tell whether you are looking at the tank, the switch, the pump, or the controls. After hours, calls may go to voicemail; we will return them and schedule for the next available day.
Plain-language quote on the spot.
No sales script, no push for the most expensive part. If a $300 switch fixes it, that is the quote. Full system replacement: submersible starts at $5,000, jet at $4,000, shallow-well jet at $3,200. Prices are subject to change: our suppliers have been very volatile lately, and we are upfront about that.
Same-week visit for most repairs
Routine residential work typically gets scheduled within the same week, sometimes the same day if we are already in your area. No-water calls get priority.
Same crew does the work
5-year parts + labor warranty. The crew that quoted the job does the job. Pressure Package + most residential submersibles carry a 5-year parts and labor warranty (tank + switch on Pressure Package; wire + control box + pump on submersibles). Residential jet pumps and commercial pumps: 1 year parts + labor. Everything is on the invoice before you sign.
On-site assessment
no service call fee, no diagnostic charge. We arrive in a marked Perry-Pump truck, check the wellhead, tank, switch, and panel, and walk you through what we are seeing. Routine residential diagnostics are no charge. The exception is the paid pump-pull diagnostic for specific commercial situations: we tell you before we start.
Why homeowners choose Perry-Pump
Fully licensed and insured. Florida Water Well Contractor License #5016.
Experienced well repair specialists. Third generation, 50+ years working North Florida wells.
Quality workmanship and straightforward customer service.
Free service call and $0 diagnostic on routine residential work.
5-year parts and labor warranty on the Pressure Package and most residential submersibles, in writing on the invoice.
What is Different About North Central Florida Wells
Working wells in North Central Florida means working around five local conditions that do not apply the same way in other parts of the country. These shape how we diagnose, what we install, and what we recommend customers do between visits.
Floridan Aquifer submersibles dominate: most systems run at 100-400 ft
Almost every residential well in our 17-city footprint draws from the Floridan Aquifer at 100-400 feet, with deeper wells east of Gainesville and shallower ones across the Suwannee River basin. Submersible systems dominate the repair calendar here; the typical pump-pull-and-replace job in our market is a 200-foot Floridan submersible.
Emergency well repair when the water stops
Most pump failures come down to normal wear on the pressure switch, control box, capacitor, pump, or a waterlogged tank, and that is what we diagnose and fix every day. Lightning can damage a control box during summer storms, so we check the electrical side after a strike. We take no-water and emergency calls year round and move them to the top of the queue.
Most casing issues trace back to the original installation
When a casing develops a crack, a joint separation, or a leak, the cause is usually the original install: poor materials, a bad joint, or a seal that was not done to spec. We repair the affected section and return the wellhead to a sound, sealed condition. We are a well repair specialist. We do not drill new wells, and when a new well is genuinely needed, we refer you to a driller.
Iron, sulfide, and hardness are the default in our water, not the exception
Most North Florida wells produce water with measurable iron (reddish staining), sulfide (rotten-egg smell on the hot tap), and hardness (white scaling). Sediment filtration handles the particulate side; iron removal, sulfide treatment, and softeners handle the chemistry. We do a free on-site water test with every treatment quote.
Fire ants in the pressure switch are a real, recurring North Florida failure
Fire ants are attracted to the electrical frequency in pressure-switch wiring (a lineman explained this to Eric years ago). Ant bodies wedged between the contacts keep the points from closing, leaving the pump unable to start. We install pest-blocking foam in the conduit and silicone every visible opening.
Four Technical Topics Where Most Pump Shops Pick a Default
Four places where the easy answer is not the right one. One-line take? Call us. The actual reasoning is here.
Pressure tank sizing, drawdown vs cycle time.
We size the pressure tank to your pump's output and your system's demand, not to a fixed model. The goal is enough drawdown that the pump runs about a minute per cycle, which keeps it from short-cycling and protects the motor. We confirm the right size on site.
Reading a North Florida water test, what the numbers mean.
Field-kit in plain English: pH 6.5-8.5 is normal (outside that range corrodes or scales). Hardness above 7 grains per gallon is considered hard and worth a softener. Iron above 0.3 ppm stains; we treat above 0.3. Sulfide above 0.1 ppm produces the rotten-egg smell. Nitrate above 10 ppm is the EPA limit (a separate RO drinking solution from a specialist is the right answer there). We do not test bacteriological (E. coli/coliform) in-house; buyers arrange that through an FDOH-approved lab.
Wellhead cap-and-seal: FDEP sanitary requirements.
All wellhead and casing work is performed in accordance with applicable Florida state code. We bring older or damaged wells back to a sound, properly sealed condition, and explain what we did in plain language.
VFD vs Cycle Stop Valve vs traditional pressure switch.
Three paths to constant pressure. A traditional switch is the cheapest and cycles between cut-in and cut-out, the default for most homes. A CSV is a mechanical valve that holds output constant by throttling flow before the tank, useful for irrigation and small fluctuations. A VFD (Franklin SubDrive or Grundfos) modulates pump speed electronically to hold target pressure. We use VFDs for true whole-home constant pressure and CSV for irrigation. No one-size-fits-all, and we do not install AquaVar.
Seven Reasons Why Customers Stay With Us
Most well-pump shops in our market are honest, competent operators. Where Perry-Pump is different shows up in seven specific places: each one we can prove on paper or on the invoice.
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A Florida Water Well Contractor License, with the number on the page
Our state license is FL #5016, listed in the FDEP public registry, and in the footer of every page on this site. Our license number is on every page of this site and in the FDEP public registry, so you can verify it before you spend a dollar.
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Honest recommendations: "You do not need that" is on the table
About 80% of "my pump will not shut off" calls turn out to be the pressure tank or the switch, not the pump. We would rather sell the right repair than the most expensive one. If a $300 switch fixes it, that is the quote.
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Three association memberships: FGWA, NGWA, and NCFWA
Florida Ground Water Association, National Ground Water Association, and North Central Florida Water Association, all three. Trade-association membership will not fix your pump, but it shows where we keep up with code, equipment, and training.
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5-year parts and labor warranty on Pressure Package and most submersibles
Pressure Package (tank + switch) and most residential submersibles (wire + control box + pump): 5 years parts and labor. Residential jet pumps and commercial pumps: 1 year. Always in writing on the invoice and explained up front.
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Free service call. $0 diagnostic. Wisetack financing
No charge to have us out for routine residential work. The exception is the paid pump-pull diagnostic on specific commercial situations: we tell you before we start. For larger repairs, Wisetack financing approves in minutes with real terms before you sign.
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Manufacturer-authorized installer, five brands we will put our name on
Grundfos, Franklin Electric, Flint & Walling, Clack, and Stenner. When a manufacturer authorizes you to install their equipment, parts move faster, and warranties get honored without an argument.
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Honest hours. Honest after-hours framing
Normal hours Mon. - Fri. 8 AM - 5 PM. After hours, calls may go to voicemail; we return them at our earliest availability and schedule for the next available day. We will not claim to be 24/7 when we are not. No-water emergencies move to the top of the queue.
Seven Questions to Ask Any Well Pump Contractor Before You Hire
These seven questions help you sort an honest pump shop from a sales pitch, regardless of who you hire. We answer yes to all seven, and we will show you proof on each one.
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If the answer to "why this pump?" is technical jargon you cannot repeat back, you cannot make an informed decision. A good contractor explains the choice in language that a homeowner can understand. If we cannot, we are not done explaining.
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On residential well work, you want the people who quoted the job to be the people who do the job, same crew, same accountability. Subcontracted crews work too, but you should know in advance. Ours is in-house.
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FGWA and NGWA are the state and national trade bodies for well water. NCFWA is the regional North Central Florida body. Membership does not guarantee quality, but it is a signal of how a shop stays current. We hold all three.
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Anyone who installs, services, or repairs water wells in North Florida needs a state Water Well Contractor license from FDEP. The license number is public record. If the answer is "we are licensed" with no number, ask for the number before you spend money. Ours is #5016.
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A warranty that does not specify parts vs labor, which components are covered, and how many years per component is not really a warranty. Ask for the specifics in writing before you sign. Ours goes on the invoice every time.
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Some shops post $0 on the website and add it back as a "diagnostic fee" or "trip charge" after the work is done. Ask what the actual charges will be before they arrive. On routine residential calls, we charge neither.
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If a shop is recommending a brand they are not authorized to install, the parts pipeline can be slow, and the manufacturer's warranty can be hard to claim. Ask which brands they are authorized for. We are authorized installers for Grundfos, Franklin Electric, Flint & Walling, Clack, and Stenner.
We are happy to walk through all seven on a phone call before you ever schedule a visit. Call (352) 474-7142 or use the contact form below.
Our Reviews
Communities Across North Central Florida
We serve a 17-city footprint across 9 North Central Florida counties: Alachua, Union, Bradford, Columbia, Suwannee, Putnam, Clay, Baker, and Gilchrist. Most of our service is within driving distance of our Gainesville office; we have established customer relationships in several rural communities farther out as well. If your town isn't listed, call us. We'll tell you straight whether we can reach you.
17
Cities Served9
Counties Covered50+
Years Experience3rd
Generation Family TradeWhat Is Already Included When You Call Us
There are no seasonal promo codes on this site. What is built into every call is consistent enough that it should not read as an "offer", but customers ask, so here it is.
Free service call + $0 diagnostic on routine residential work.
We don't charge to come look at a residential well system. We don't charge for diagnosis on routine repairs. Paid pump-pull diagnostics apply to specific commercial situations only, and we explain those up front.
Free on-site water test with every water-treatment quote.
Iron, sulfide, hardness, pH, nitrate: we run a field-kit test as part of every water-treatment quote. The system we design is built around what your water actually contains. We don't sell cookie-cutter softener bundles.
Wisetack financing on larger repairs.
Approvals are typically within minutes. Terms are shown before you sign. Wisetack is a real consumer-finance provider with no hidden fees; see wisetack.com for details.
Military and first-responder discount.
Eric handles military and first-responder discounts on a case-by-case basis, depending on the scope of the work: there is no fixed percentage published. Ask when you call.
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Depends on what is wrong. Switches, capacitors, and most controls fall in the few-hundred-dollar range. Full pump-pull and replacement: submersible systems start at $5,000; jet pump systems start at $4,000; shallow-well jet at $3,200. Prices are subject to change: our suppliers have been very volatile lately, and we are upfront about that on every quote.
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No on routine residential calls. The exception is the paid pump-pull diagnostic that applies to specific commercial situations (multiple pump types on site, complex troubleshooting), and we tell you that before we start.
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No, and we will not claim to be. Normal hours are Monday through Friday, 8 AM to 5 PM. After hours, calls may go to voicemail, and we will return them at our earliest availability; most after-hours calls get scheduled for the next available day. No-water emergencies move to the top of the queue.
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All warranties are parts and labor (not parts only). Pressure Package (tank + switch): 5 years. Most residential submersibles (wire down the well + control box + pump): 5 years. Residential jet pumps (jet + switch + down-well if replaced at install): 1 year. Commercial pumps: 1 year. Some residential systems carry shorter terms due to system style or specific circumstances, always in writing on the invoice, always explained up front.
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Our 17-city footprint: Gainesville (HQ), Lake Butler, Lake City, Alachua, Newberry, High Springs, Starke, Keystone Heights, Branford, Trenton, Waldo, Hawthorne, Glen Saint Mary, Bell, Brooker, Raiford, and Melrose. If your community is not on the list, call (352) 320-2412 and we will tell you straight.
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We do not do new well drilling. When a customer needs one, we refer to a specific driller Eric can recommend based on the situation. We also do not install solar pumps; the economics and reliability do not compare favorably to standard electric systems for residential use in North Florida.
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About 80% of "my pump will not shut off" or "my pressure is low" calls turn out to be a waterlogged pressure tank or a fouled pressure switch, not the pump itself. In the rainy season, the #1 single cause of a sudden failure is fire ants in the pressure switch (we have literally pulled fire-ant heads stuck between the contacts). We diagnose before we quote, so you do not pay for a pump replacement you do not need.
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Yes, iron, sulfide, hardness, pH, and nitrate via in-house field kit, plus full treatment installs (iron-removal, sulfide, UV, softeners, sediment). Every treatment quote includes a free on-site water test, so the system is designed around your water. We do not pull bacteriological (E. coli/coliform) samples in-house; buyers and realtors arrange those through an FDOH-approved lab.
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Yes, through Wisetack. Application takes minutes, terms shown before you sign. We do not push financing on small repairs; for full pump replacements or major water-treatment installs, it is a real option.
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Ready to Schedule? Call Perry-Pump Today.
Whether your well stopped this morning, your pressure has been creeping down for weeks, or you are a real-estate buyer who needs a pre-purchase inspection ($200 flat, written report included), call (352) 474-7142 and we will get you on the schedule. Routine residential repair work has no service call fee and no diagnostic charge, and we put the warranty on the invoice before you sign.